Lass and Lad does not offer refunds for change of mind. We may offer an exchange or store credit for incorrect sizing. Discounted or sale items will not be accepted for return, exchange or store credit. If your item/s is faulty, please contact us immediately.
If the product is faulty, wrongly described or different from an image shown, we apologise! You have the right to a repair, replacement or refund, the remedy you're entitled to will depend on whether the issue is major or minor.
Change of Mind
Unfortunately we do not accept returns if you simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
We strongly recommend taking note of our size guide recommendations provided on our website to avoid any disappointment. However understand that at times incorrect sizing may be unavoidable.
If the item/s you have purchased from us is not the correct size, we may offer a size exchange (available while stock lasts). If stock is no longer available, we may provide a store credit to be valid for 6 months.
All returns and exchanges are subject to the following conditions:
- Item/s must be returned (with proof of purchase) within 14 days of your order being purchased.
- Item/s must not have been worn, washed or altered in any way.
- In the case of online purchases, refunds or exchanges will not include the cost of shipping.*
- We strongly encourage you to obtain tracking on your returning item/s, as we cannot process a refund or exchange without physical goods.
- Item/s can be returned locally (if applicable), this is to be discussed with the business at the time of your return request.
- Where possible all refunds will be returned via the original form of payment, otherwise an alternative refund tender may be offered.
- We aim to dispatch exchanged item/s the following business day of your returned goods showing as delivered to our premise.
- Item/s must be in the original sale condition (unworn, unwashed, or otherwise unused with original tags attached).
*Shipping costs may be refunded on faulty item/s only if the item is being returned and the customer is able to provide proof of shipping amount.
Need to get in touch?
Please email email@example.com and include your order number and any information that may assist us in providing a resolution in accordance with Australian Consumer Law.